Spree Hospitality Achieves Record NPS of 94 in Q1 FY27

The company’s NPS has shown consistent and impressive growth over the years — rising from 66 in FY22 to 77 in FY23, 78 in FY24, 85 in FY25, 93 in FY26, and now reaching 94 in the opening quarter of the current financial year. This steady upward trajectory reflects the trust and loyalty Spree Hospitality has successfully built with thousands of guests across its properties.

Beyond being a metric, an NPS of 94 signifies strong guest advocacy, memorable stays, and consistently high standards of service. The company attributes this success to its people-first work culture, meticulous operational standards, and an unwavering guest-centric philosophy that prioritises satisfaction at every touchpoint.

Commenting on the milestone, Sagar Khurana, Chief Operating Officer of Spree Hospitality, said, “At the beginning of this financial year, during Spree Hospitality’s annual conclave, Team Spree had committed to achieving an NPS of 94 in FY27. Reaching this milestone in the very first quarter is certainly an encouraging start. More importantly, it reflects years of dedication, consistency, and our guest-first culture. This achievement belongs entirely to Team Spree. As we continue to expand across India, our commitment remains to deliver memorable experiences every day that inspire guest trust, loyalty, and recommendations.”

Spree Hospitality has been on an aggressive expansion drive, adding new properties across key Indian cities while ensuring that service quality remains uniformly high. Maintaining such elevated NPS scores during rapid growth is particularly noteworthy in the hospitality industry, where scaling operations often challenges consistency.

Industry analysts view high NPS scores as a leading indicator of long-term business health, customer retention, and organic growth through word-of-mouth recommendations. Spree Hospitality’s performance demonstrates how a strong internal culture focused on guest satisfaction can translate into measurable business success.

The company’s leadership credits its frontline teams, operational leadership, and support staff for this accomplishment. Their collective efforts in creating personalised, comfortable, and reliable experiences have clearly resonated with guests, resulting in exceptional feedback and loyalty.

As Spree Hospitality continues to grow its footprint across the country, this early-quarter achievement sets a positive tone for FY27. It reinforces the brand’s position as a rising player in India’s hospitality landscape that prioritises quality over mere quantity of properties.

Guests and industry stakeholders alike can expect Spree Hospitality to maintain this momentum, with a continued focus on innovation in guest services, staff training, and property management. The record NPS not only validates past efforts but also serves as a strong foundation for future growth and excellence.

In an era where travellers have abundant choices, Spree Hospitality’s guest-first approach is proving to be a powerful differentiator, driving both satisfaction and sustainable business performance.